7,000+
Windows 11 upgrades
Enterprise endpoint modernization delivered across a multi-state workforce in 2025.
Enterprise Impact
Modernization, Scale & Governance
Two decades of enterprise technology leadership, from 7,000+ endpoint upgrades to 15 call center migrations, delivered with governance discipline and operational resilience.
Leadership at Scale
Enterprise Impact
Direct accountability for a 52-person organization, 7,000+ endpoint upgrades, and 15 call center migrations, delivering enterprise modernization at utility scale with measurable operational outcomes.
Delivered 7,000+ Windows 11 upgrades and 18,000+ ServiceNow tickets in 2025 by aligning technology and operations roadmaps.
Built a high-accountability 52-person organization across end-user compute, mobility, telephony, and executive technology services.
Navigated cloud pivots, migrating 15 call centers to Genesys Cloud while optimizing for long-term operational value.
Executive Systems
Operational Leadership at Scale
Four pillars of enterprise execution, explore each to see scope, outcomes, and proof.
Leadership at Director Level
Executive technology leadership across utility, healthcare, and enterprise environments.
20+ yrsEnterprise leadershipCEO-adjacentExecutive support
- Director of Technology Services at CenterPoint Energy, direct support to CEO & President.
- 20+ years compounding scope: field ops, telecom, mobility, executive tech, vendor governance.
- Peer-recognized: Total Tech Summit Advisory Board, D-Mars Top 50 Black Professionals.
Documented Evidence
Leadership Themes
Seven leadership themes, each backed by documented performance evidence. Tap any tile to reveal proof points.
Large-Scale Delivery
7,000+ Windows 11 upgrades
18,000+ ServiceNow tickets
15 call centers migrated to Genesys Cloud
Multi-state collaboration space modernization
Leadership Impact, 2025 to 2026
Enterprise Leadership
Measured outcomes across modernization, compliance, cost, resiliency, and AI adoption for a multi-state utility.
18,000+
ServiceNow tickets resolved
High-volume service delivery with standardized workflows and reduced support complexity.
15
Call centers migrated
Contact center operations moved to Genesys Cloud with minimal service disruption.
100%
Zero-Touch target
Autopilot Zero-Touch pilot leading to Q3 2026 execution for all new desktop and mobility devices.
O&M
Savings achieved
Circuit and carrier optimization, contract renegotiation, and forecasting accuracy improvements.
Copilot
Adoption strategy implemented
AI governance and enterprise enablement rolled out across Technology Services.
Career Highlights
Key Outcomes
Director of Technology Services · CenterPoint Energy
- Lead technology services in a high-stakes, always-on environment.
- Own the intersection of reliability, user experience, and operational efficiency.
Enterprise Technology Leader
- Guided teams through platform changes, process redesigns, and digital transformation initiatives.
- Built trust with business partners by delivering solutions that work in the real world.
Digital Ecosystem Architect
- Designed multi-site, multi-purpose digital ecosystems connecting mentorship, financial literacy, automotive learning, and personal transformation.
- Use cinematic UX and clear messaging to ensure visitors understand the “why” behind every experience.
Builder & Mentor
- Created frameworks for youth and families to learn budgeting, technology, and practical life skills.
- Treat every project as a chance to teach, not just deploy.
Enterprise Experience
Multi-State Collaboration
The experience story is no longer just technical delivery. It is governance, performance management, service integration, and measurable maturity across environments where reliability is expected.
18+
Years in regulated and enterprise environments
24/7
Operational readiness mindset
Multi-site
Field, executive, telecom, and mobility service scope
Incident reduction through root-cause discipline, standardization, clearer escalation paths, and operational review routines.
Operational stability improvements through SLA governance, readiness planning, service ownership, and cross-functional support cadence.
Cost optimization outcomes through vendor governance, contract alignment, asset visibility, demand planning, and waste reduction.
Modernization initiatives across collaboration spaces, AV systems, cloud and M365 readiness, mobility, asset management, and service delivery.
Vendor performance management across MSPs, field support partners, hardware channels, telecom providers, and service vendors.
MSP oversight focused on delivery consistency, escalation discipline, staffing alignment, measurable service outcomes, and accountability.
Service integration across executive support, field operations, telecom, mobility, staging, hardware distribution, event readiness, and operational reporting.
UTILITY & CRITICAL INFRASTRUCTURE LEADERSHIP
Energy-Sector Experience Built Around Reliability.
The utility-sector story emphasizes operational continuity, disaster readiness, field enablement, regulated-environment discipline, and resilient technology services.
CenterPoint Energy
Utility technology services leadership.
Responsibilities align to enterprise support, executive technology, field operations, telecom, mobility, event readiness, hardware distribution, staging, vendor coordination, and operational service delivery.
Halliburton
Energy-sector executive and operations support.
Supported C-suite environments, board meetings, shareholder events, control rooms, technical events, regional IT coordination, procurement, assets, standards, and field-facing technology needs.
Emergency Operations
Disaster response and recovery technology experience.
Experience includes Emergency Operations Center modernization, restoration visibility, real-time grid visualization, crisis communications support, and readiness for high-pressure operational events.
Regulatory & Resiliency
Aligned to reliability expectations.
Technology leadership is framed around resiliency, continuity, escalation discipline, uptime, stakeholder trust, and the operational expectations of regulated utility and critical-infrastructure environments.
Communications Readiness
Telecom, mobility, and field enablement.
Understands the importance of dependable mobile access, telecom readiness, service escalation, and communications continuity across executive, office, field, and crisis environments.
Transformation & Modernization
Systems Architecture & Design
Transformation is framed as disciplined modernization: redesigning collaboration environments, improving service management, aligning cloud and M365 direction, strengthening mobility, and modernizing assets and AV without compromising reliability.
Collaboration Space Redesign
Modernized executive rooms, conference spaces, EOC environments, and collaboration areas for better readiness, usability, and decision support.
Cloud & M365 Modernization
Aligned modernization thinking to cloud readiness, M365 adoption, secure access, productivity enablement, and scalable enterprise service delivery.
Mobility Transformation
Supports mobile service strategy, device readiness, field enablement, telecom coordination, and user access across distributed operating environments.
Asset Management Modernization
Improves asset visibility, hardware distribution, staging, lifecycle planning, demand alignment, and operational control of technology inventory.
AV Modernization
Brings executive AV, control rooms, collaboration technology, integrated displays, AI cameras, and conference systems into a more reliable operating model.
Construction Technology
Connects buildout planning, vendor coordination, room standards, technology readiness, and construction-phase execution for enterprise spaces.
Autonomous Intelligence
Leadership Narrative
Let’s Talk
I’m interested in conversations where technology, leadership, and human impact intersect.
Executive roles requiring both strategic vision and operational grounding.
Partnerships connecting enterprise technology with community impact.
Collaborations that turn ideas into ecosystems, not one-off projects.
If you’re building something that needs a leader who thinks in systems, speaks in outcomes, and cares about people, let’s talk.