Executive Overview

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Executive Overview

Director of Technology Services, direct executive support to CEO & President
20+ years across utility, healthcare, energy, and finance at enterprise scale
19 live AI platforms spanning identity, reputation, productivity, and legacy
Total Tech Summit Advisory Board · D-Mars Top 50 Professionals of Texas

20+

Years Leadership

AI Platforms Live

7,000+

Enterprise Upgrades

500+

Rooms Managed

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For Recruiters & Hiring Leaders

CIO-track senior director with governance-driven operating discipline, 20+ years translating enterprise pressure into reliable systems, modernized infrastructure, and shipping AI products.

Director of Technology Services at CenterPoint Energy, direct support to CEO & President.
20+ years across utility, healthcare, energy, and finance sectors at enterprise scale.
Founder of 19 live AI platforms spanning identity, reputation, productivity, and legacy.
Total Tech Summit Advisory Board member; D-Mars Top 50 Black Professionals of Texas.

7,000+

Windows 11 Upgrades

18,000+

ServiceNow Tickets

Call Centers Migrated

AI Platforms Live

500+

Rooms Managed

20+

Years Leadership

Leadership Scope

Director of Technology Services, CenterPoint Energy
Executive support directly to CEO & President
Field ops, telecom, mobility, event readiness

Operational Proof

7,000+ Windows 11 upgrades, zero downtime
15 call centers migrated to Genesys Cloud
Zero-touch automation reducing O&M burden

AI & Automation

19 live AI platforms (RemoveMeAI, IDFixerAI)
First-mover in identity & reputation AI
Enterprise governance as consumer products

Recognition & Advisory

Total Tech Summit Advisory Board member
D-Mars Top 50 Black Professionals of Texas
Published writer, Subcontractor USA, LinkedIn

Executive Bio Highlights

Enterprise leadership, critical infrastructure, and modernization proof.

Enterprise Leadership Strengths

Leads multi-vendor, multi-discipline technology ecosystems supporting 10,000+ employees.
Governance-driven operator skilled in SLA/XLA oversight, vendor scorecards, and operational cadence.
Experienced in stabilizing fragmented environments post-acquisition and aligning regional operations.
Delivers modernization programs that reduce risk, eliminate legacy dependencies, and improve operational precision.
Builds scalable service delivery models for remote-first and distributed workforces.

Utility & Critical Infrastructure Experience

Led enterprise operations supporting storm response, EOP activations, and critical infrastructure continuity.
Governed technology services across multiple states with varying operational maturity.
Standardized mobility, telephony, VDI, and collaboration platforms across diverse business units.
Managed vendor ecosystems including Cisco, HP, Ricoh, Verizon, AT&T, Microsoft, Genesys, VMware, and more.

Post-Acquisition Integration Expertise

Eliminated redundant vendors, tools, and support models across acquired business units.
Unified operational processes, SLAs, and governance frameworks across regions.
Consolidated VDI, mobility, and collaboration platforms to reduce cost and complexity.
Delivered cross-region alignment for field support, construction technology, and facility integrations.

Transformation & Modernization Leadership

Delivered multi-region Windows 11 modernization reducing security risk and O&M cost.
Led enterprise contact center transformation through Genesys cloud migration.
Executed large-scale device lifecycle, mobility, and asset management modernization.
Designed and governed hybrid collaboration ecosystems across 300+ conference spaces.

Vendor Governance & Managed Services Leadership

Implements daily/weekly/monthly/quarterly operational review rhythms.
Builds vendor scorecards, SLA dashboards, and risk reporting frameworks.
Optimizes managed services contracts, service credits, and performance accountability.
Reduces operational risk through structured escalation, runbooks, and service acceptance criteria.

Autonomous Intelligence

Leadership Narrative

Autonomous Intelligence

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Let’s Talk

I’m interested in conversations where technology, leadership, and human impact intersect.

Executive roles requiring both strategic vision and operational grounding.

Partnerships connecting enterprise technology with community impact.

Collaborations that turn ideas into ecosystems, not one-off projects.

If you’re building something that needs a leader who thinks in systems, speaks in outcomes, and cares about people, let’s talk.

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